Shipping & Returns

At Beauty Direct Pro, we prioritize a seamless delivery experience for your business. Please review our straightforward policies below.

Order Confirmation: Upon placement, you’ll receive a confirmation email. We immediately verify availability with the manufacturer before finalizing your payment.
Lead Times: Please check individual product pages for specific lead times. Once shipped, most items arrive within 2–6 business days.
Freight Deliveries: Large items (Chairs, Backwash Units, Tables) ship via professional freight carriers. The carrier will call you to schedule a specific delivery window. A signature is required upon delivery.
Tracking: We will email your tracking information within 24 hours of the order leaving the warehouse.

We want you to love your equipment. If you aren't satisfied, we make the return process easy:

30-Day Window: Items may be returned within 30 days of receipt if they are in new, unused condition with original packaging.
No Restocking Fees: Unlike many competitors, we do not charge restocking fees for approved returns.
Free Return Shipping: We provide a prepaid return label for all approved returns.
Refunds: Once inspected, refunds are issued to your original payment method within 10 business days.

Inspect Upon Delivery: If your order arrives with visible damage, take photos immediately and note the damage on the carrier's delivery receipt.
Report Promptly: Contact us within 24 hours of delivery so we can expedite a replacement or repair for you.

Need Help? To initiate a return or track a specialized freight order, contact us: Email: info@beautydirectpro.com | Phone: 201-579-0360