Shipping & Returns

Please review our shipping and return policies below.

Order Confirmation: Once your order is placed, you’ll receive a confirmation email. We will verify product availability with the manufacturer before processing your order.
Lead Times: Lead times vary by product and manufacturer. Please check the individual product page for estimated lead times. Once shipped, most orders arrive within 2–6 business days.
Freight Deliveries: Large items, including chairs, backwash units, and tables, may ship via freight carrier. The carrier may contact you to schedule delivery. A signature may be required upon delivery.
Tracking: Tracking information will be provided once your order has shipped.

If you need to request a return, please contact us before sending any items back.

30-Day Return Window: Eligible items may be returned within 30 days of delivery. Items must be new, unused, and in their original packaging.
Return Authorization: All returns must be approved before being shipped back. Items returned without prior approval may not be accepted.
Restocking Fees: Approved returns may be subject to a 15%–30% restocking fee, depending on the product and manufacturer.
Return Shipping: Unless the item arrived damaged or incorrect, the customer may be responsible for return shipping and freight costs.
Refunds: Once the returned item has been received and inspected, approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing.

Inspect Your Delivery: Please inspect your order carefully upon delivery. If there is visible damage, take photos and note the damage on the carrier’s delivery receipt before signing.
Report Damage Promptly: Please contact us within 24 hours of delivery with photos and details of the damage so we can work with the manufacturer or carrier to resolve the issue.

Need Help? For returns, shipping questions, or freight assistance, contact us at info@beautydirectpro.com or 201-579-0360.